| Collecting Debt Onshore –
Insourcing Our Expertise Into A Client’s
Office
The Challenge
For a client who had hurdles to
overcome in terms of allowing debt to be
outsourced offshore for collection, we offered
the client another solution. How about bringing
our collectors onshore to collect the debt
from the client’s own offices? The
client readily agreed. They had stacks of
debt to collect and needed a fast solution.
The Solution
We identified a team of collectors
who were prepared to come to the UK for
a 3 month period in the client’s offices.
As Shergroup Outsource, we organized their
travel, accommodation, visas and insurance
and the team arrived ready to go. After
only 2 days training on the client’s
debt collection system they were ready to
hit the floor and start collecting money.
For a period of 3 months they steadily
took on board the size of the project and
made significant inroads into the debt portfolios
which were given to them to collect.
As part of their process they also collated
data on their performance which they were
able to share with the clients. The production
of this data was seen as another benefit
by the client to this project.
The Result
The success of the project was
defined by the fact that, the insource was
able to collect £180,000 and dealt
with over 20,000 cases in just 14 weeks.
The insource team handled this project with
unmatchable efficiency and professionalism
and the clients immediately noticed the
levels of improvement within a very short
space of time.
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