| Collecting Debt Offshore –
Our Greatest Challenge in 2007
The Challenge
As our greatest challenge in 2007
we wanted to show that we could build and
deploy our own Debtor Services Team with
highly trained collectors, collecting debt
from the general public in the UK under
the banner of our Sherforce High Court Enforcement
brand.
To support the challenge we would need to
build an entire process including management
information, training and auditing processes
as well as an infrastructure on our network
which could manage the collection process
at the highest possible standard.
The Solution
In 2007 we moved our pilot operation from
a third party provider into our own facility
as part of our offshore corporation, Shergroup
India Pvt Limited, which is a wholly owned
subsidiary of Shergroup Limited.
Shergroup invested in the initial debt collection
training from Orbit
Services based in Leeds and from this
has grown the infrastructure of the team
as it is today.
On the IT side we have a fully managed branch
network to our UK network based in our offshore
facility. Collectors work on UK phone numbers
using Voice Over Internet Protocol (VOIP)
technology with supporting systems to for
call management and call recording.
The Result
Today our initial project has grown
into offering pre-legal and post judgment
collections, as well as collecting debt
for the Sherforce brand.
Currently the amount collected through
this offshore facility is £16,000,000.
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