| Shergroup, through its Sherforce brand
provides online services allowing clients
to view details of the visits made by Enforcement
Officers. Shergroup has 25+ Enforcement
Officers who are spread across England and
Wales, as well as agents working for Sherforce
Plus in the rest of the UK and a growing
European contingent of enforcement agents.
The Challenge
The Enforcement Officer network creates
upwards of 200 reports a day which need
to be reviewed for quality before being
published on the SHERPA system. It is critical
to ensure that all the reports created within
SHERPA meet the quality and accuracy standards
which we have imposed on our Officers by
listening to the needs of our clients.
The Solution
A framework was developed on what would
and would not be accepted in terms of reporting
standard. A team of experts was created
to quality control each report to the devised
standard and to reject any report falling
outside agreed parameters. The framework
on quality continues to evolve with a clearly
defined audit system for quality control
team members along with an audit capability
to manage inputs from Officers
The Result
As a result, quality scores for reports
now stand at an impressive 97%.
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